Quote, purchase and questions about cover
Gadgetbuddy.com is not issuing any new policies at the moment because we are building a new and exciting platform, which is coming soon.
For help about an existing policy then you should contact us here at gadgetbuddy.com. You can contact us by:
Telephone 0800 091 2832
Our opening hours are Monday to Friday 9am to 5pm.
Email admin@gadgetbuddy.com
Problems with this website
You will not be able to quote or buy through this website at the current time as we are in the process of rebuilding it.
Annual credit/debit card payment
If you have a query about a payment you have made using a debit or credit card then please contact one of our friendly gadgetbuddy team by: Telephone 0800 091 2832
Our opening hours are Monday to Friday 9am to 5pm, or
Email admin@gadgetbuddy.com
We are currently asking all our customers to migrate their payment method to direct debit. This will be a much better payment collection method for you.
Monthly direct debit payments
If you have a question about your payments, payment schedule or the amount that you have been charged, please contact Gadgetbuddy.com on:
Telephone 0800 091 2832
Our opening hours are Monday to Friday 9am to 5pm.
For other Direct Debit-related queries, please see the GoCardless Help Centre. GoCardless are the chosen provider for Gadgetbuddy direct debit payments. They can also be contacted in one of the following ways:
Email help@gocardless.com
Telephone 020 7183 8674
Their opening hours are Monday to Friday 9am to 6pm and they will endeavour to respond to all email queries within one working day.
Policy amendments
If you have a question or problem with your direct debit and/or policy then please contact Gadgetbuddy on:
Telephone 0800 091 2832
Our opening hours are Monday to Friday 9am to 5pm, or
Email admin@gadgetbuddy.com
Claims assistance
If you require assistance with your claim, then don’t hesitate to contact Trent-Services in one of the following ways:
Telephone 01285 626020
Email claims@trent-services.co.uk
Fax 01285 626031
Their opening hours are Monday to Friday 9am to 5pm.
Post
Trent-Services (Administration) Ltd,
Trent House
Love Lane
Cirencester
Gloucestershire
GL7 1XD
They will endeavour to respond to all written queries within two working days.
Who to complain to
Complaints about purchases
Here at Gadgetbuddy.com we always aim to provide a first class service, however if you have any cause for complaint, please contact us. You can do that in one of the following ways:
By telephone: 0800 091 2832
By email: admin@gadgetbuddy.com
By post:
The Compliance Manager
Rock Insurance Services Limited
3rd Floor, Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
Complaints about claims
Any enquiry about a claim in the first instance should be addressed in writing to:
Trent-Services (Administration) Ltd
Trent House
Love Lane
Cirencester
Gloucestershire
GL7 1XD
At Gadgetbuddy.com we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Underwriter UK General Insurance Limited at the following address:
Customer Relations Department
UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds
LS10 1RJ
If you remain dissatisfied with the outcome of your complaint, you may then refer the matter to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone 0800 023 4 567
If you have any cause for complaint please contact us at complaints@rockinsurance.com
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.